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Okay, so problem (temporarily) solved.


The problem was caused by a snap ring. The chrome strut sits in a sleeve, and at the top of the strut is a snap ring that keeps the strut from falling out the bottom of the sleeve. This snap ring was wider than normal and slightly bent, and I believe that it was sliding out of place, causing the strut to stick up. Whenever weight was placed on the strut with the wheel stationary on the ground, the snap ring would catch.


We solved the problem by flipping the snap ring over, and a new snap ring is on order for replacement at annual or if this fix fails.


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